IMPORTANT: THESE TERMS, CONDITIONS & DISCLAIMERS MUST BE READ BY ALL USERS BEFORE ACCESSING OR USING THIS SITE OR SERVICES.
1. Regulatory Information
Carole Sawo, Carole Sawo Education & Tuition, carolesawo.com, Hebehouse, Hebe Publishing Company Ltd, Hebe College (Live Events or Online Study), are the trading names of Hebe House Limited, a company registered in England and Wales, Company Number 9770910, Registered Office: 92 Station Road, Clacton on Sea, Essex, CO15 1SG.
Hebe House Limited (referred to herein as “Carole Sawo”, “Carole Sawo Education & Tuition”, “hebehouse”, “Hebe Publishing Company Ltd”, “carolesawo.com”, “Hebe College (Live Events or Online Study)”, “we” or “us” or “our”), including subsidiaries, affiliates and representative agents thereof, is a company providing information and services, products, content and transactions on the world-wide web (the “internet”) and in class (“classroom”, “venue”, “live events”) to users (cumulatively referred herein as “visitor(s)”, “student(s)”, “registrant(s)”, “purchaser(s)”, “you”, “your”, or “End User”).
This Agreement (“Agreement”) sets forth the Terms, Conditions & Disclaimers provided by Hebe House Limited, that apply to the use of this Site or services by you. By using this Site or services, you agree to comply with all of these Terms, Conditions & Disclaimers. The right to use this Site or Services is personal to you and is not transferable to any other person or entity.
4. Amendments to this Agreement
5. Copyright and Trademark
All rights reserved. All content appearing on this site or in products, courses, events and seminars are protected by International Copyright Laws ©, and are the exclusive and private property of Hebe House Limited. ORIGINAL INFORMATION CREATED, PRODUCED AND PRESENTED BY CAROLE SAWO (IN TALKS, LIVE EVENTS & ONLINE STUDY FORMAT), ARE NOT SIMPLY IDEAS THAT MAY BE REPLICATED, MODIFIED OR USED BY ANY OTHER PERSON, BUT FORM A PART OF A COLLECTION OF DOCUMENTED THEORIES, PRODUCTS & SERVICES THAT ARE ENTIRELY PROTECTED UNDER INTERNATIONAL COPYRIGHT LAWS. ALL COPYRIGHT INFRINGEMENTS WILL BE PURSUED AND THE RIGHT TO TAKE FURTHER LEGAL ACTION IS RESERVED.
We shall retain all intellectual property rights over any information found on this site, in products or in courses and seminars. YOU MAY NOT COPY, REPRODUCE, MODIFY, REPUBLISH, SCAN, PHOTOCOPY, STORE, LINK, RECORD, PARTICIPATE IN THE TRANSFER OR SALE OF, REMOVE, DELETE, AUGMENT, ADD TO, CREATE DERIVATIVE WORKS FROM, UPLOAD, POST, TRANSMIT, DISTRIBUTE IN ANY MANNER, OR IN ANY WAY EXPLOIT IN WHOLE OR IN PART ANY OF THE CONTENT APPEARING ON THIS SITE OR IN PRODUCTS, COURSES OR SEMINARS; INCLUDING VIDEO, AUDIO RECORDINGS, DESIGN, TEXT, GRAPHICS, APPLICATIONS, PHOTOS, CODE, SOFTWARE, UNDERLYING SOURCE CODE AND ALL OTHER ASPECTS THEREOF, OR INTELLECTUAL IDEAS. ANY COPYING, SHARING OF LOGIN INFORMATION, DISTRIBUTING, TRANSMITTING, POSTING, LINKING OR OTHER MODIFICATION OF THIS SITE, SERVICES OR PRODUCTS OFFERED WITHOUT THE EXPRESS WRITTEN PERMISSION OF HEBE HOUSE LIMITED IS STRICTLY PROHIBITED. Any violations to this Agreement shall be deemed a criminal offence and will give rise to a claim for civil or criminal penalties being made against you.
You may not print or download any material from this site for commercial use or monetary gain, nor set up any organisation, group or service that could be deemed directly or indirectly competitive to the site or us. Intellectual material, including ideas, opinions, publications, content, products, services or process are the sole right and ownership of Hebe House Limited and you acknowledge that you do not acquire any intellectual or other ownership rights by attending live events or purchasing materials or services, downloading or using copywritten material; and that any such material downloaded or copied shall not be altered, deleted, reproduced, claimed as owned by, revised, modified nor misinterpreted by you or any other party. We make no representation, warranties or undertakings in respect of content or products made available on or via this site, including without limitation non-infringement of intellectual property rights. Nothing on this website or in products, services or posts, shall be deemed public domain, but rather remains the exclusive property of Hebe House Limited. Trademarks, names, logos and service marks displayed on this site and in products, are registered and unregistered trademarks of Hebe House Limited. Nothing contained on this website or in products shall be construed as granting any licence or right to use any trademark without the prior written permission of Hebe House Limited. Other products or companies mentioned on this site may be the trademark of their respective owners which shall be referenced as such.
6. User Assumes Responsibility
Information is not advice and shall not be construed as such. All products and services provided by us are for educational and/or informational purposes only. We do not make any warranties or guarantees about results, nor bear any responsibility for any action taken, or behaviour by users, during or subsequent to utilising the services or applying the information provided. The contents of this website, products and material presented in articles, tutorials, live events and online courses & seminars, are for your general information only and are not transferable to a third party. Carole Sawo is not a medically-trained physician or traditionally-trained psychotherapist or counsellor and does not proport to be so. Carole Sawo does not offer counselling services whatsoever. Private tutorials are for informational purposes only and shall not be considered or construed as counselling, or a substitute for the opinions or remedial actions of qualified professionals. Due to the nature of material presented (and class discussions), products, courses and seminars are deemed unsuitable for anyone with a known or diagnosed psychiatric disorder or psychological disturbance. Consult your physician or therapist regarding any condition that may require diagnostic, medical or psychological attention. All ideas, products, opinions, thoughts and beliefs provided by Carole Sawo are not intended to replace yours or the financial, medical or legal opinions of trained professionals or courses of action advised. To adhere to standards of privacy, online private tutorials may not be recorded under any circumstances by any party. Any recordings made will be deemed as gross infringements to privacy and conduct, and may result in legal action being taken. Use of this site or services is not intended to and does not create a relationship between you and Carole Sawo, Hebe House Limited, nor any employees or associates thereof. You acknowledge that Hebe House Limited, Carole Sawo, or any employees or associates thereof, shall not be held, or deemed to be held, liable or responsible for any repercussions to you as a result of accessing or implementing information found on this site or services offered. When attending events, facilities and refreshments are utilised and/or consumed entirely at your own risk. Users assume responsibility for their own physical, psychological, emotional & spiritual health, education, development, healing and well-being at all times and for accessing material of psychological content. You rely on the information contained on this website or in any purchasable literature, or materials presented in courses or seminars in class or online, entirely at your own risk. Users experiencing any difficulties or disturbances should seek the advice and guidance of qualified professionals.
You shall be responsible for obtaining and maintaining all telephone, computer hardware and software and other materials or equipment needed for access to and use of this site or services and all charges and costs related thereto. We shall not be liable for any costs or damages to the user’s equipment resulting from the use of this site or services. Nor for any loss in service deemed to be outside of our immediate responsibility and control.
8. Submission of Material
You acknowledge that any materials posted for comment, discussion or guidance on this site, to Carole Sawo, or in any other communications to us, are automatically treated as public and not private domain; which will thereafter assume non-confidential status. All material posted or communicated by you may be viewed by other users or third parties without your prior knowledge or permission. You agree that the submission of material by you permits any other user to access, print, download or store that material for their own personal use. You also agree that you shall have no recourse against us for any infringement or alleged infringement or misappropriation of any proprietary rights in any communication or in the use of material posted by you.
(b) Posting Copywritten Material
You shall not post, upload or in anyway make available on this site or associate to this site, any material protected by Copyright, Trademark, Great Britain or International Laws, or any other proprietary right without the express and written permission of the owner of the Copyright, Trademark or other proprietary right. We shall not bear any burden of infringements to the above rights, nor take responsibility for determining, censoring, monitoring, providing guidance, indications or make any investigations into the ownership of such material posted by you to us. You shall be solely liable for any damages resulting from infringements of Copyrights, Trademarks or other proprietary rights, or any other harm associated with, or resulting from your submissions. Use of any software or content shall be governed by the accompanying software licence agreement.
(c) Relinquishing Material Rights
You agree to a total relinquishment of all rights over any material or content posted by you, or sent via e-mail to us, including all rights to ownership, Copyright and Trademark. By submitting any material to this site, you agree to grant us a royalty-free, non-exclusive, worldwide, perpetual licence with the right to modify, reproduce, edit, copy, alter, adapt, translate, publish or distribute any material in part or in whole, and to incorporate into any other works hereafter developed for the entire term of the Copyright that may exist. You also grant us the right to use your name in association with any material that is posted or sent by you.
Any material submitted by you or any other user is not endorsed or approved by us. No material submitted shall be deemed to have been published or edited by us. We shall not bear the burden of, but will retain the right at all times to monitor, review, remove, alter, delete, edit, withhold publication, restrict or prohibit without notice or communication, any material submitted or posted by any user that is in our absolute discretion deemed, or likely to be deemed, unsuitable, inappropriate or unacceptable for any reason. You may not publish or post, distribute or disseminate any content (including but not limited to) material that could be deemed as damaging, detrimental, abusive, unlawful, harassing, defamatory, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates the rights of other users or any third party, or any applicable law. You hereby indemnify Hebe House Limited, Carole Sawo, employees, associates and affiliates thereof, against any loss, liability, damage or expense of whatever nature which we or any third party may suffer which is caused by or attributable to, whether directly or indirectly, by your use of the website to send or post any such message or material.
You may not post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of our and/or a third party’s computer system and/or network. You may not submit content containing marketing or promotional material that is intended to solicit business.
9. User Conduct
(a) Interactions & Associations
All interactions on this site must comply with the Terms, Conditions & Disclaimers set out in this Agreement. We do not associate with anyone else and are in no way responsible for the conduct, products, thoughts or opinions of others. In no event shall our ordinary rights be compromised or infringed upon. Any conduct that would not comply with the law, is deemed abusive, defamatory, invasions of privacy, gives rise to a cause for concern, threatens data protection or a duty of care, or is otherwise objectionable, or would restrict or interfere with any users’ enjoyment of this site or services offered is strictly prohibited. You will not make statements or references to Hebe House Limited, Hebe College, Hebe Publishing Company, Carole Sawo, Carole Sawo Education & Tuition, the site, products and services offered or affiliates thereof that could be considered or construed as detrimental to all and any personal or professional reputation, intention, motivation or cause. No reference shall be made to the foregoing by any user that would give rise to incite or any other unlawful act. Material provided in live events, live classes, videos or related to articles or online courses or seminars may not be redistributed or shared by you.
(b) Recording Content
You may not tape, film or record any part of any product, live event, live class, video, seminar or course, article or any other product provided by Hebe House Limited, Carole Sawo, or associates, employees or affiliates thereof, nor may any taped, filmed or recorded information be subsequently presented in any format by you or any other party in receipt of the unlawful distribution of material. Live online classes may be recorded by us only. Users are not permitted to record live online classes in part or in whole. Users attending live online classes will not appear or be included in any way in edited recordings, that may subsequently be made available for promotional or retail purposes.
(c) Online Study Access
The sharing of login names and passwords is strictly prohibited and will result in legal action being taken against you. We reserve the right to block and prevent any user who does not comply with these Terms, Conditions & Disclaimers, from accessing online material or services, buying material belonging to us or attending live events or classes.
(d) Human Rights & Equality Acts
We adhere to the Human Rights Act and Equality Act (2010). Any conduct by a user that in our exclusive discretion infringes upon, harms, or has the potential to infringe upon or harm, restrict or prohibits any other user from freely enjoying or using this site or services is strictly prohibited.
(e) General Data Protection Regulations
Information provided by students is bound by the General Data Protection Regulations (2018) and shall be treated in accordance with such. Any person requesting private information, or attempting to invade the privacy, or seek the Data Protected information of Carole Sawo or others, or any associate or employee of Hebe House Limited, or affiliates thereof, whether by direct or indirect means, will immediately be removed if registered, prevented from attending or registering for all existing and upcoming events run by us, or accessing this site.
You agree to provide true and accurate information when using this site and services. You agree not to use or make reference to this site, services or Carole Sawo, or employees of Hebe House Limited, or to transmit any material that would violate others, nor send or post information or details on this site or make any reference to us or affiliates thereof, that may be deemed libellous, menacing, vulgar, derogatory, unlawful, defamatory, threatening, inappropriate, persecutory, stalking, obscene, harassment, an invasion of privacy, abusive or offensive.
(g) Misuse of Services
You shall not utilise this site or services as a forum for political, religious, commercial or non-commercial gain or solicitation. No advertising or any solicitation with regard to services or products shall appear on this site without the prior notification and written permission of Hebe House Limited. The right to use this site is personal and non transferable. You may not use another person’s e-mail address or the name of another individual or organisation when using this site or services. You may not disrupt the normal flow of dialogue within this site, nor infringe upon the enjoyment of this site or services by any other user in any way whatsoever.
This site, products and services are made accessible on an ‘as is’ basis without warranties of any kind, either implied or expressed prior to, during or subsequent to use. Whilst every effort is made to update the information contained on this website, neither we nor any third party or data or content provider make any representations or warranties, statements or guarantees, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website or in products or services offered (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. No representation is made as to the success, or likely success following any part of any information provided in any service or product.
11. Disclaimer of Liability
(a) User Liability
By reading this document or making any purchases, you understand all content to be an expression of opinion and not professional advice. Actual results may vary. Some material may be considered explicit, graphic or offensive in nature. Proceeding to purchase the content available means that users must hold themselves accountable for their own feelings on the nature of the content and any resulting behaviours that may arise. Carole Sawo does not provide advice makes no guarantee or other promises to you regarding any results or subsequent outcomes, or behaviours that may be obtained or experiences arising from using and/or implementing the information or opinions provided, whether utilising material on this site, in online courses, consultations online, in stores or in live events. We recommend that you do your own independent research before purchasing anything. We shall not be responsible for and disclaim all liability for any loss, liability, damage (whether direct, indirect, special, punitive, incidental or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of, or which may be attributable, directly or indirectly, to your access and use of this website, facilities and services, any information contained on this site, your or your company’s personal information or material and information transmitted over our system (including without limitation) damages for loss of programs of information, profits or revenue or any other such losses, or business interruption arising out of the use of, or inability to use this website or service, or any transactions or information downloaded or provided on this website or services, or any delay of service of such information, even if we have been previously advised of the possibility of such damages. In particular, we, nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission, or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
(b) Website & Facilities
We take no responsibility for, and will not be liable for the website, facilities or services being temporarily or permanently unavailable due to technical issues beyond our control for whatever reason, or rescheduling or withdrawal of events or products. We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website or services for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. If you find an error or omission on this site, please contact us.
(c) Interruptions of Service
In no event will we be liable for any claim attributable to defect, reliability, errors, interruptions, failure of performance, permanent or temporary deletion, delay in transmission or operation whether in tort including without limitation negligence, virus, other harmful components, omissions, destruction, communication failure, secure access, theft, negligence or other inaccuracies in the merchandise, materials and/or service or information downloaded through or provided by this service or by us. We shall not be liable for any damages to users’ equipment resulting from the use of this site, or misuse of onsite equipment, or the transfer of any virus whether or not resulting in the partial or total corruption of data, software or hardware of related equipment. You shall be entirely responsible for obtaining and maintaining all computer hardware, software, telephone, downloading necessary apps, and other equipment needed for access and use of this site and services and for all other charges related thereto.
(d) Third Party Conduct
You acknowledge that we are not liable for the conduct of any other user or third party member, and that any risk of injury, disturbance or harm as a direct or indirect consequence of accessing or using material or services offered, rests entirely with you. In some instances, the content available through this site may represent the thoughts, opinions, statements, offers, services, beliefs or other content expressed by a third party. We do not endorse, or take responsibility for any advice, opinion, statement, reliability, accuracy, usefulness or completeness of any content, nor its appropriateness for use of any purpose posted, verbalised, referred, linked to, or sent by a third party.
We do not make any warranty or guarantee as to the results or earning of money that may be achieved as a direct or indirect result of accessing or implementing any material found on this site, products or services offered, or accept any liability for the failure of such. Making decisions based on any information presented in our products, events, services, or website, should be done only with the knowledge that you could experience risk or losses, just like any other person.
(f) User Assumes Risks & Responsibilities
We are not liable for any direct, indirect, incidental, consequential, special, punitive or similar damages arising out of the use of this website, products or services offered, attending events, or any errors or omissions in the content of our materials. You specifically waive all and any claims arising out of the use of this website, products and services offered by us. YOU AGREE IN ENTIRETY THAT THE USE OF THIS SITE PRODUCTS AND SERVICES OFFERED IS ENTIRELY AT YOUR OWN RISK. YOU ARE ENTIRELY RESPONSIBLE FOR THE OUTCOME OR MATTERS ARISING AS A RESULT OF ACCESSING OR IMPLEMENTING ANY OF THE CONTENT APPEARING ON THIS SITE OR IN EVENTS OR OTHER SERVICES OR MATERIAL OFFERED. UNDER NO CIRCUMSTANCES ARE WE RESPONSIBLE FOR THE ACCURACY, EVALUATION AND/OR DISCERNMENT OF ANY CONTENT MADE AVAILABLE ON THIS SITE OR IN EVENTS OR OTHER SERVICES OR MATERIALS OFFERED. YOU ASSUME TOTAL RESPONSIBILITY FOR THE APPROPRIATENESS, EVALUATION AND DISCERNMENT, APPLICATION AND USEFULNESS OF ANY SERVICES, MERCHANDISE, OPINIONS OR INFORMATION PROVIDED BY US.
We shall have the right, but not the obligation, to monitor the content of this site and any sites containing information related to us to determine compliance to this agreement and to other commercial or civil laws. We shall have the right to remove, and request to be removed, any material that in our sole discretion is deemed a violation of the provisions herein.
You agree to release use, indemnify, defend and hold harmless Hebe House Limited, Carole Sawo, employees, associates and affiliates thereof, from and against all claims and expenses including claims against loss, injury, demands and damages of any kind and nature, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, settlement, cost expense or of liability (including without limitation) legal fees and/or disbursements arising as a result of the use or access of this site and/or any material or information appearing therein and any courses of action taken thereof.
14. Live Events & Live Classes Online: Fees, Payment & Conditions
(a) Fees, Bookings & Payments
Fees for events, live online classes, products or services are payable in advance in full at the time of registration, ordering or booking. Due to the nature of business, registrations, bookings and purchases are non-refundable and non-transferable. You are required to tick to confirm acceptance of these Terms when making your purchase. Please do not request any subsequent refunds or transfers as refusal can often offend. You may not re-sell a ticket. We are under no obligation to offer discounts, funding or other payment terms. When bulk buying tickets, the Primary Registrant shall assume the legal responsibility of communicating these Terms of Business to all other attendees in their party, whereupon it shall be deemed that all other attendees are in acceptance of these Terms. Students who withdraw or do not attend events or classes for any reason, are not permitted to apply for a refund of any, or part of any, registration fees submitted, nor expect subsequent access to any missed class recordings. Anyone attending an event without priorly booking online, will not be permitted access. Course and Seminar fees are subject to periodic reviews and shall become effective immediately upon posting without prior notification to you.
(b) Student Age Limitations & Vulnerable Adults
Anyone under the age of 18 years living in England is legally a child. Children under 18 years of age (and other vulnerable adults) are not permitted to register on or attend any live or online events or access or purchase services offered by Hebe House Limited without the express prior written consent of their parent or primary guardian. Hebe College events are held in predominantly unsupervised adult environments. All students are expected to have the necessary social and intellectual skills to study alongside others from a wide range of ages and abilities. We will not act in loco parentis (in parental capacity) toward any student or determine if the material presented or discussed is appropriate for attendees. Students enrolling on events without parental/guardian permission and consent by us, that are subsequently found not to be 18 years of age or over, will be removed from the event immediately, without the opportunity for any refund. Students and children under the age of 18 years are not permitted to attend hosting venues whatsoever.
(c) Attendance Conduct & Preservation of Learning
The right to preserve the learning environment is asserted at all times. We expect all attendees to live events and classes to attend class (in person or online) adhering to reasonable standards of personal hygiene, presentation and social conduct. All students are required to attend and be seated in class before lesson commencement. We reserve the right to prohibit access to any event, to any user or student that is deemed to give rise to a cause of concern, infringes clearly defined codes of classroom etiquette & standards, and/or potential breaches of the law. We reserve the right to prevent entry or remove any student who does not comply with ordinary standards of personal hygiene, dress, conduct, behaviour, does not follow in-class etiquette and conduct requests, or our directives surrounding health and safety conduct. No taping, filming or recording of any part of the lesson is permitted by attendees. To avoid distracting others, no laptops are permitted at live events. You may not share access links to live online classes. Any user sharing access links to live online classes will be removed from this website and blocked from all services and social media access immediately and will face further legal action.
(d) Registering for Live Events & Classes
Events and services are intended for informational learning interests and are not intended to be used as forums for airing strong personal opinions, personal therapeutic sessions or replacement of such. We reserve the right to immediately mute online or remove any student who disturbs or disrupts the class, who deteriorates the enjoyment and education of others, who shouts out, dominates, intimidates, disrespects, causes distress, constantly interrupts the tutor, or who verbally refutes the beliefs of others with immediate effect and without opportunity for a refund of any fees priorly submitted. Under no circumstances are students permitted to enrol or attend class, who have, or are known to, or suspected to have, taken or be taking, any mind-altering substances, prior to or during any live events.
(c) Authorisation & Attendance
Premises and facilities are utilised entirely at your own risk, the Terms of which are bound by the premises facilitator. Authorisation to attend hosting venues extends to the registered ticket holder only. No accompanying others many access, enjoy or be deemed by association to be permitted access to or enjoy the facilities of the hosting venue. Nor shall anyone assume the right to access or enjoy the facilities of Hebe College hosting venues, outside of attending registered events.
(d) Subscription to Services & Newsletters
When purchasing tickets, registering for classes or products, or subscribing on our website, you agree to your details being electronically captured and stored by us. Should you wish to unsubscribe at any time for any reason, please do so at the bottom of the newsletter or contact us. If you wish to have all of your details removed permanently from all of our systems, please contact us and we will delete all information provided immediately.
15. Online Courses & Coaching: Payments, Access & Conditions
(a) User Results & Responsibilities
Results may vary and no guarantee or warranty is made to any user whatsoever. To use certain features of the Site, you will need a username and password, which you will receive and set through the Site’s registration process. You are responsible for setting your own password, accessing your course, and maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify us immediately of any unauthorised use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information. The online course system is monitored regularly. Any user who is found to abuse this system, share any information and disregard International Copyright Laws, will be blocked from access and may receive further legal action. Fees for online material & services are non-refundable and non-transferable. You are entirely responsible for all and any electronic equipment required to access and facilitate online material. Access to online study material will auto-expire in accordance with the time-frame provided at the point of purchase literature. Due to International Time Zoning and catering to a worldwide audience, the Online Administration Office will be open for prompt replies to enquiries between 1pm – 9pm GMT.
(b) Consumer Contracts Regulations
Consumer Contracts Regulations (2014) apply to all online purchases. For postal items, please contact us should goods arrive damaged in transit. Damaged goods are only refundable within 30 days of purchase. Postal charges for refunded items are the responsibility of the buyer. For online programme purchases, cancellation cooling-off periods do not legally apply and no refunds are available once a user has set/reset their own access password.
(c) Online and digital products purchased from us are final and non-refundable after purchase for any reason. Prices for classes and courses and other online products offered by us may change at any time. We do not provide price protection, or refunds should the product you purchased be reduced in the event of a price reduction or promotional offer.
(d) Coaching Tutorials
Online Tutorials are for informational purposes only and are available to book by students 18 years of age or over. Students under the age of 18 require express parental/guardian permission in writing and consent from us. Times of tutorials may vary and no contractual number of tutorials will be undertaken. We reserve the right to discontinue this service at any time without notice. User conduct and equipment terms apply. Tutorials are payable online in advance and are non-refundable. No guarantees or warranties of outcomes can be, or are given.
(e) Online Course Expiry
To prevent unauthorised distribution of electronic products, all online courses have an expiry date of between 90-360 days. If users need to extend their access period, please contact us.
16. Termination of Use
This Agreement may be terminated at any time for any reason by us. We may terminate or suspend any user’s access to part or all of this site or services without notification for any reason, and shall retain the right to immediately terminate any user password or account for any conduct considered to be unacceptable, inappropriate, illegal, immoral or harmful in anyway. We operate a strict policy against spamming and reserve the right to terminate your account due to any violation of this policy. In termination of this Agreement users may not continue to access or use this site or services, or any information pertaining thereof. The provisions provided herein shall survive any termination of this Agreement.
17. Conflicts Arising
(a) Initial Contact
Any matters in conflict arising shall be directed in the first instance to Carole Sawo, who, without acceptance of liability, will consider the grievance. Any cause of action or claim with respect to content or services must be commenced within one year after the claim or cause of action arises. Conflict checks require users to provide their name and contact information and the identity of any affiliated entities, opposing individuals and entities, together with all relevant information pertaining to the grievance. We retain the right to make any changes or alterations to the site, products or services offered in response to any conflict arising, without communication or acceptance of liability whatsoever.
Any relevant Terms, Conditions & Disclaimers, policies and notices shall be governed by and construed in accordance with the laws of the United Kingdom (UK) without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of the United Kingdom (UK) in respect of any disputes arising in connection with the website, products or services, or any relevant Terms, Conditions & Disclaimers, policies and notices or any matter related to or in connection herein and therewith. Any dispute relating in any way to this Agreement (including but not limited to conduct, negligence or any actual or alleged breach thereof), transactions or activities under this agreement shall be submitted to confidential arbitration in London. In any event, you will use legal counsel reasonably satisfactory to us to defend any indemnified claim. If at any time we reasonably determine that any such claim may adversely affect the site, services, us, users or affiliates thereof in any way, we may take control over the defence at our expense. You may not consent to any settlement or judgement without prior written consent from us. In the event of any indemnifications not specified in this agreement at the time of consent, but arising as a result of a claim, such apparent omissions shall be immediately assumed in favour of us and applied as part of this Agreement.
(c) Time Extension
No indulgence or extension of time which either you or we may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
18. Comments or Questions
All rights not expressly granted herein are reserved. Our failure to enforce or specify any provision within this Agreement shall not be construed as either a provision of a right or a waiver. We shall be entitled to cede, assign and delegate all or any of our rights or obligations in terms of any relevant Terms, Conditions & Disclaimers, policies and notices under this Agreement, to any party without prior notification to you.